Customer Support Agent IT/FR (f/m/d)

Permanent employee, Full-time · Berlin - Schievelbeiner Straße 4, 10439 Berlin

What we are looking for
A different atmosphere in a support department. No telephoning and verbal customer contact or sales talks. Long-term and joint cooperation in an international team.This is an insight into the way we live support at Cardmarket. To strengthen our team, we are looking for ​a Customer Support Agent (Italian / French) full time from the 1st of ​January 2023 on. 
Your Responsibilities
  • As Customer Support Agent you will support customers on Cardmarket in all their concerns and also take care of other tasks from the "Operations" area. The main task here is to answer and solve customer enquiries in writing, primarily in french and italian.
  • As Cardmarket is a marketplace with many private participants, a large part of the work in "Customer Support" is also mediation between two parties, with each agent having a large degree of decision-making freedom and responsibility.
Your profile
  • You speak fluent italian (mother tongue) and french (C1) and german (B2) or english (B2)?
  • Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)? 
  • Do you like working in a solution-oriented way and helping others? 
  • Do you enjoy dealing with people, have a feel for customer enquiries and strike "the right note" in conversation?
  • Are you well-versed in the use of computers and office applications?
  • You already have working experience in customer support with other companies?
Then we should get to know each other!
Why us?
  • A full-time and long-term position in our office in Prenzlauer Berg
  • 25 days of vacation with 39 hours per week
  • BVG company ticket
  • Lunch at the company's expense (up to 6,67€ per working day) and free drinks at work
  • A relaxed company culture (everyone here is on first-name terms, from the intern to the CEO)
  • A dynamic and hybrid workplace
  • Maximum enthusiasm for games. Both "on the job" and beyond
  • Starting salary from €33,000 per year
  • Annual personal development budget of €1.500 for conferences, courses, books etc.
Cardmarket - Play Hard, Trade Smart!
We are ​happy that you are interested in joining our Cardmarket team. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to ​

If you are interested in applying for this job offer please add your CV and letter of motivation (in English).

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