Payment Operations Specialist (all genders)

Berlin - Berliner Straße 80, 13189 Berlin

Full-time

Permanent employee

40,000 - 48,000 € per year

Our Vision

At Cardmarket, people come first.

Our goal is to create a workplace where everyone feels safe, appreciated, and inspired. A place where you enjoy coming to work and feel good about heading home at the end of the day.

Open communication is at the heart of our culture. Only by talking openly about challenges, big or small, can we find solutions together. Cardmarket connects people across continents, regardless of skin colour, origin, religion, nationality, gender, or sexual orientation. We treat everyone equally and expect the same from all applicants. Our strength lies in our diverse perspectives and the shared commitment to move forward together as an inclusive team.

To strengthen our Admin Department, we're currently looking for a dedicated full time Payment Operations Specialist for Cardmarket. In this role, you will take ownership of the operational management of payment processes across our marketplace. Your daily responsibilities will include monitoring payment transactions, handling user payouts, reconciling payment data, and investigating any discrepancies. You will also support KYC and compliance processes and act as a key contact for payment providers and internal stakeholders. Your work will be essential in ensuring that payments are processed accurately, issues are resolved efficiently, and marketplace funds are distributed correctly.

Your Responsibilities

Transaction Reconciliation: Managing the daily reconciliation of payment transactions and bank transfers, ensuring internal records accurately match Payment Service Provider (PSP) and banking data
Funds Flow Management: Overseeing incoming and outgoing payment flows across multiple currencies, ensuring the accurate and timely processing of customer deposits, withdrawals and refunds, while maintaining the integrity of user wallet balances
Onboarding & Compliance Support: Conducting final seller onboarding reviews, ensuring that account applications meet marketplace requirements and escalating cases that require additional verification
Dispute & Chargeback Management: Managing payment disputes and chargebacks, coordinate investigations with internal teams and payment providers, and support fraud prevention efforts to mitigate financial risk
PSP & Vendor Relations: Serving as the operational point of contact for marketplace-focused payment providers (e.g. PayPal, Braintree), coordinating issue resolution, operational requests, and compliance-related inquiries
Payment Operations Support: Collaborating closely with Customer Support to investigate payment-related issues, assist with customer complaints, provide operational expertise, and ensure accurate and timely resolution of complex payment cases

Your profile

Marketplace or Platform Experience: Proven experience in financial operations, digital payments, or treasury, ideally within an online marketplace, SaaS platform, or multi-merchant e-commerce environment
Payment Infrastructure Knowledge: Direct experience with multi-party payment architectures
Problem-Solving & Detail Orientation: Exceptional analytical skills to dissect complex transaction failures or reconciliation gaps across multiple parties
Collaborative Communication: Strong verbal and written communication skills to effectively bridge technical payment logic with both internal engineering teams and external business partners
Languages: Excellent written and spoken English is required, additional languages are always welcome
Presence in Berlin & valid work permit is necessary!

Why us?

Imagine a workplace where passion, trust, and personal responsibility are part of everyday working life.
A place where people enjoy coming together, sharing ideas, laughing together, while at the same time working with a high level of professionalism.That’s exactly what you’ll find at Cardmarket.

Your everyday work
You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together. At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work.
Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.
Community & Culture
We meet each other as equals. An informal, first-name culture is a given, from interns to management. We believe that great results are achieved where people feel seen, heard, and valued.
Our shared passion for trading card games connects us, at work and beyond. It symbolizes what defines us: curiosity, strategy, teamwork, and the drive to continuously challenge ourselves.
Vacation & further benefits
Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life.
A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.
Your development matters
Standing still is not an option for us, at least not in a positive sense.
With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills. You decide what helps you move forward.
Mental & physical health
We know: Great performance can only happen when people are doing well.
That’s why we support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment.

In short
With us, you won’t find anonymous open-plan offices or rigid structures, but a work environment with heart, values, and genuine appreciation, a place where you’re not only allowed to be yourself, but expected to be, take responsibility, and continue developing, professionally and especially personally.